Data Controller

The data controller is:

STÉLAÏA DIFFUSION

140 avenue des Coteaux de Montferrand

34270 Saint-Mathieu-de-Tréviers

Email: boutique@stelaia.com

Data Collected

We may collect the following data:

• Surname and first name
• Postal address
• Email address
• Telephone number
• Customer account login details
• Order history
• Browsing data and cookies
• Marketing preferences

Purposes of Processing

Data is collected in order to:

• Manage orders and deliveries
• Provide customer support
• Respond to enquiries via the contact form
• Manage customer accounts
• Send the newsletter (with consent)
• Compile visitor statistics
• Improve our services

Legal bases

Data processing is based on:

• The performance of a contract
• Compliance with legal obligations
• The legitimate interests of STÉLAÏA DIFFUSION
• The user’s consent where required

Recipients of the data

The data is accessible only to authorised personnel at STÉLAÏA DIFFUSION and to technical service providers necessary for the operation of the website.

Retention period

• Customers: 5 years after the last business transaction
• Prospects: 3 years after the last contact
• Billing data: 10 years
• Cookies: 13 months maximum

Users’ rights

In accordance with the GDPR, you have the following rights:

• Right of access
• Right to rectification
• Right to erasure
• Right to object
• Right to restriction of processing
• Right to data portability

Any requests may be sent to: boutique@stelaia.com

You also have the right to lodge a complaint with the CNIL.

Cookies

The website uses:

• Google Analytics
• Meta Pixel
• Technical cookies necessary for the website to function

Consent is obtained via a cookie banner on your first visit.

Newsletter

Subscription to the newsletter is based on the user’s consent.

Each email contains a link allowing you to unsubscribe at any time.